Quality & Compliance
Certified
We uphold the highest quality standards through ISO 9001, ISO 14001, and Harmony Relocation Network compliance. Our strict adherence to SLAs ensures reliable, efficient, and environmentally responsible service—giving you peace of mind every step of the way.
Single Point of Contact
We assign one dedicated contact person to both HR and the relocating employee responsible throughout the entire service delivery process. This ensures that both always know who to reach out to, making communication clear and straightforward.
Real-Time Tracking
Through our ReloTalent platform, our clients can track all cases, both inbound and outbound, in realtime. This platform also allows for the secure exchange of documents and messages, providing transparency and security throughout the relocation process. Employees also have access to our guide library via the portal.
Satisfaction Rate
In 2024, relocating employees rated our services 5.63 out of 6 across key areas such as immigration, relocation, and home finding. Our clients consistently report being ”Very Satisfied,” and we’re proud to hold an outstanding Net Promoter Score (NPS) of 83.
ISO Certified
Since 2015, we’ve proudly held the ISO 9001 certification, and sice 2017, the ISO 14 001 certification – testaments to our dedication to quality and sustainability.
97% satisfaction rate
Gleaning insights from client surveys, we proudly showcase an outstanding 97% satisfaction rate, a reflection of our commintment to excellence.